FAQ’s2026-05-13T17:11:37+00:00

Frequently asked questions.

Frequently asked questions.

Our company is locally owned and operated. We work in all areas of the Greater Vancouver region including Vancouver, Richmond, Burnaby, Coquitlam, Port Coquitlam, New West, Surrey, Langley, Delta, the Northshore, Port Moody, Maple Ridge and Pitt Meadows.

Frequently Asked Questions

General Questions

How do you handle unexpected issues discovered during a renovation?2026-05-12T16:14:34+00:00

We document and photograph everything, pause the relevant work, and contact you immediately with a clear explanation and options before proceeding. Nothing changes without your approval.

Do you provide 3D design renderings?2026-05-12T16:13:52+00:00

Yes. For most renovation projects we offer 3D conceptual renderings so you can visualize the finished result before a single wall is touched. This helps ensure the design matches your expectations and reduces costly mid-project changes.

Do you handle permits and city inspections?2026-05-12T16:12:59+00:00

Yes. We manage the full permitting process on your behalf, including submitting applications, coordinating city inspections, and ensuring all work meets current BC Building Code requirements.

How long have you been in business?2026-05-12T16:12:13+00:00

We have been serving Greater Vancouver and the Fraser Valley since 2018, completing hundreds of residential and commercial renovation projects across the region.

What makes JC Custom Home Improvement different from other contractors?2026-05-12T16:11:25+00:00

We operate as a full-service design-build firm, meaning one team handles everything from concept and permits through to final finishing. This eliminates the coordination delays and cost overruns that come from hiring multiple separate trades.

Do you provide fixed quotes?2026-05-12T16:10:39+00:00

Yes. We provide detailed, fixed quotes before any work begins so you know exactly what you are paying. No surprise invoices at the end of the job. If unforeseen site conditions arise, we communicate any potential changes with you directly and in writing before proceeding.

Do you offer free consultations?2026-05-12T16:09:52+00:00

Yes. We offer free initial consultations where we assess your space, discuss your vision and budget, and outline a realistic plan before any commitment is made.

How do I get a quote?2026-05-12T16:08:58+00:00

Call or text (778) 237-1254, email us, submit the Request a Quote form on our website, or reach out through social media. We respond promptly to all inquiries.

Is JC Custom Home Improvement licensed and insured?2026-05-09T16:29:33+00:00

Yes. We are a fully licensed general contractor in British Columbia and carry comprehensive liability insurance and WorkSafeBC coverage, protecting both our team and your property on every project.

What areas do you serve?2026-05-09T16:18:51+00:00

We serve the entire Greater Vancouver Regional District and Fraser Valley, including Vancouver, Burnaby, Richmond, New Westminster, Coquitlam, Port Moody, Surrey, Langley, Delta, Maple Ridge, and the North Shore.

Kitchen Renovations

Do you connect new appliances?2026-05-12T16:27:55+00:00

We focus on cabinetry, countertops, tile, and all electrical and plumbing rough-ins. We do not supply appliances, but we coordinate the connections so your new appliances fit and function perfectly from day one.

Will I need to move out during a kitchen renovation?2026-05-12T16:27:03+00:00

Most homeowners stay in their homes during a kitchen renovation. We set up temporary workarounds where possible and maintain a clean, contained work zone each day. For major gut renovations, we will advise if temporary relocation would be more practical.

Do you handle kitchen electrical upgrades and lighting?2026-05-12T16:26:23+00:00

Yes. Our electricians handle panel upgrades, dedicated appliance circuits, pot lights, under-cabinet LED lighting, and smart home integrations as part of any kitchen renovation.

Can you add a kitchen island or breakfast bar?2026-05-12T16:25:34+00:00

In most cases, yes. We assess your floor plan and structural requirements during the consultation, then design and build the island to integrate seamlessly with your kitchen.

Do you install custom cabinetry?2026-05-12T16:24:54+00:00

Yes. We offer custom and semi-custom cabinetry through our trusted supplier network, from shaker-style to slab-front modern designs, built to fit your exact space and storage needs.

What countertop materials do you work with?2026-05-12T16:24:13+00:00

We install quartz, granite, marble, quartzite, porcelain slab, butcher block, and laminate. We help you choose the right material based on your lifestyle, aesthetic, and budget.

Can you change the kitchen layout, including moving plumbing or walls?2026-05-12T16:23:21+00:00

Yes. Our in-house team includes carpenters, plumbers, and electricians, so we handle layout changes, island additions, wall removals, and plumbing relocations as part of a complete kitchen renovation.

Do you supply materials and fixtures, or do homeowners source their own?2026-05-12T16:22:41+00:00

We can do both. Most clients work with our supplier network, which provides access to trade pricing on cabinets, countertops, tile, and fixtures. If you have specific products in mind, we are happy to incorporate them.

How long does a kitchen renovation take?2026-05-12T16:21:38+00:00

A standard kitchen renovation takes between four and eight weeks from demo to final inspection, depending on design complexity and material lead times. We provide a project schedule before work begins.

How much does a kitchen renovation cost in Vancouver?2026-05-12T16:21:00+00:00

Kitchen renovations in Greater Vancouver typically range from $25,000 for a modest refresh to $100,000+ for a full custom build. The final number depends on scope, cabinet and countertop selections, appliance hookups, and whether any structural or plumbing changes are involved. We provide itemized fixed quotes so you know exactly where your budget is going.

Bathroom Renovations

Do you renovate powder rooms and half baths?2026-05-13T15:35:05+00:00

Absolutely. Powder room renovations are a high-impact, fast project. We handle vanity installation, lighting, tile, paint, and any plumbing or electrical work required.

Can you fix water damage found inside a bathroom wall during renovation?2026-05-13T15:34:21+00:00

Yes. Discovering water damage during a bathroom renovation is common, particularly around older tub surrounds and shower pans. We assess the damage, remediate affected materials, and rebuild with proper waterproofing before tiling.

Do you replace or relocate plumbing fixtures?2026-05-13T15:33:41+00:00

Yes. We handle all plumbing in-house, including fixture replacements, drain relocations, valve upgrades, and the installation of floating vanities, wall-hung toilets, and freestanding soaker tubs.

Do you build custom showers, steam rooms, and saunas?2026-05-13T15:33:00+00:00

Yes. We design and build custom walk-in showers, frameless glass enclosures, steam rooms, and both infrared and traditional saunas, as standalone additions or as part of a full ensuite renovation.

What tile options do you offer?2026-05-13T15:32:21+00:00

We work with porcelain, ceramic, natural stone, large-format slabs, mosaic, and patterned tiles. We source through our supplier network or install tiles you have already selected.

Can you add a second bathroom or ensuite to my home?2026-05-13T15:31:40+00:00

Yes. Adding a bathroom involves plumbing rough-ins, framing, electrical, and finishing work, all of which our team handles in-house. We assess feasibility during the initial consultation.

Do you install heated floors in bathrooms?2026-05-13T15:31:01+00:00

Yes. We install electric in-floor heating systems under tile and it is one of the most popular upgrades in our bathroom renovations. It is also surprisingly cost-effective to add during a full reno.

Can you convert a tub to a walk-in shower?2026-05-13T15:30:14+00:00

Yes, this is one of our most common requests. We handle waterproofing, plumbing relocation, custom shower pan construction, tile installation, glass enclosures, and all finishing work.

How long does a bathroom renovation take?2026-05-13T15:29:30+00:00

A standard bathroom renovation generally takes two to four weeks. Larger ensuites with custom tile, steam rooms, or complex plumbing can run four to six weeks. We provide a clear timeline before work begins.

How much does a bathroom renovation cost in the Lower Mainland?2026-05-13T15:28:49+00:00

Bathroom renovations in Greater Vancouver typically range from $12,000 for a standard refresh to $60,000+ for a full spa-style ensuite with custom tilework, heated floors, and a steam shower. We provide detailed fixed quotes tailored to your specific space.

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