Privacy Policy

JC Custom Home Improvement Inc.

Effective Date: May 29, 2026

At JC Custom Home Improvement Inc., we are committed to protecting the privacy and personal information of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our company, website, and services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information in a variety of ways, including when you contact us, request a quote, complete forms, schedule services, or browse our website.

Personal Information

Personal information may include:

  • Full name
  • Phone number
  • Email address
  • Property address
  • Billing information
  • Insurance claim information
  • Renovation project details
  • Photographs or videos of project sites
  • Communication records and correspondence

Non-Personal Information

We may also collect technical and website usage information, including:

  • IP address
  • Browser type
  • Device information
  • Website pages visited
  • Time spent on pages
  • Referral websites
  • Cookies and analytics data

2. How We Use Your Information

We use collected information to provide renovation, restoration, and customer support services, including:

  • Responding to inquiries and quote requests
  • Scheduling consultations and project work
  • Managing renovation and restoration projects
  • Processing invoices and payments
  • Communicating project updates
  • Assisting with insurance restoration claims
  • Improving our website and customer experience
  • Maintaining internal business records
  • Marketing and promotional communications where permitted by law

We only collect information necessary for legitimate business purposes.

3. Website Cookies and Analytics

Our website may use cookies, tracking technologies, and analytics tools to improve website functionality and user experience.

Cookies may help us:

  • Understand website traffic and visitor behaviour
  • Improve website performance
  • Save user preferences
  • Support advertising and remarketing campaigns

Users may disable cookies through their browser settings, although some website functionality may be affected.

We may use third-party analytics providers such as Google Analytics, Search Console tools, and advertising or conversion tracking platforms. These providers may collect information according to their own privacy policies.

4. Sharing of Information

JC Custom Home Improvement Inc. does not sell personal information to third parties.

We may share information when necessary with:

  • Employees and contractors involved in project completion
  • Insurance companies and adjusters
  • Material suppliers and subcontractors
  • Payment processors
  • Professional advisors
  • Government or regulatory authorities where legally required

Information is only shared as necessary to complete services or comply with legal obligations.

5. Insurance Claim Information

For restoration and insurance-related projects, we may collect and share information relevant to your claim, including:

  • Property damage documentation
  • Photographs and inspection reports
  • Insurance policy details
  • Communication with adjusters
  • Repair estimates and invoices

This information is handled with confidentiality and used solely for claim-related purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, misuse, or loss.

Security measures may include:

  • Secure digital storage systems
  • Password-protected devices and accounts
  • Limited access to sensitive information
  • Secure communication practices

While we strive to protect your information, no method of transmission or electronic storage is completely secure.

7. Retention of Information

We retain personal information only for as long as necessary to:

  • Complete renovation or restoration services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Maintain business and financial records

When information is no longer required, it is securely deleted or destroyed where practical.

8. Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of any external websites they visit.

9. Email Communications

If you contact us or submit a form through our website, we may communicate with you by email, phone, or text message regarding:

  • Estimates and project scheduling
  • Renovation updates
  • Customer support
  • Promotions or company news

You may opt out of promotional communications at any time by contacting us directly.

10. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of personal data
  • Withdraw consent where applicable
  • Request information about how your data is used

To make a privacy-related request, please contact us using the information below.

11. Compliance With Canadian Privacy Laws

JC Custom Home Improvement Inc. is committed to complying with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy requirements.

12. Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or website functionality.

Updated versions will be posted on this page with a revised effective date.

14. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

JC Custom Home Improvement Inc.
Email: yohann@jccustomhomeimprovement.com
Phone: (778) 237-1254
Location: Metro Vancouver, British Columbia, Canada

We are committed to addressing privacy concerns promptly and professionally.